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Sizing

Our sizes run true to size. If you are ordering a shoe that runs in whole sizes, order the size above the half size you normally wear.

Restocks

You can sign up for an email notification! Simply go to the item you are wanting and enter your email to be notified when it comes back! 

If the item doesn't have a waitlist available, it will most likely not be coming back. However, make sure you subscribe to our A.Soliani emails to be the first to know when new items arrive.

Discount Codes

You can only use one promotional code per order, at checkout. 

Unfortunately once you checkout, and your order has been processed, we are not able to apply promotional codes to your order. All codes must be entered at the time of checkout.

Coupons can only be applied to full-priced items unless otherwise noted.

Gift Cards

No, our gift cards are e-gift cards! They are sent electronically via email. Make sure you enter the correct recipients’ email at checkout so they can receive their e-gift card and its redeeming instructions. You can purchase an e-gift card here.

You will not receive points on the purchase of a gift card, although you will receive points for product purchases made with the redemption of the gift card.

Shipping

Yes we offer free shipping on all domestic orders over $100. *Free shipping for up to

Unfortunately, no. Once your order goes through, we cannot change it. However, please email info@asoliani.com to see if there is anything we can do for you.

Please allow 1-3 business days for your order to process. This does not include your transit time. All shipping transit times are based off the order's address. Please note, we do not ship on Saturdays & Sundays. Order cut off time is Friday 11 am EST. 

We do not take responsibility once the order has been delivered. If you would like your package to be signature required, please select the signature required option at checkout.

No, once an order has been processed it can no longer be cancelled.

Return Policy

Shoes must be returned in their original, unworn condition within 7 days of receiving your order. The return package must be scanned by the shipping carrier by the 7th day. Read our full policy here.

No unfortunately if shoes are returned after 7 days there will be a restocking fee of 15%. Returns or exchanges after 20 days won't be accepted. Since we offer free exchanges, If you would like to return an exchange already made the fee is $15.90.

Sale or discounted items (15% off or more) are final sale and can only be exchanged for a different size with a $10 flat shipping cost. Please email info@asoliani.com if you'd like to do so. 

In Store Shopping

We do have a showroom and are open for walkins Monday-Thursday from 12-4.